SHP Forums

As most of you know, I work in accounts, supporting people who help disabled people. I help customers with paying their bills, send them receipts, etc. etc.

One of my clients emailed me this morning to say the following (and I quote - with some edits to protect client privacy, etc.):

Thank you for emailing both receipts this new year.

Hope you and the Team are well.

Among all of [client]'s providers, [company] sends the best Receipt format, TBH. It's always very clear, and I never have any problems.

Thank you again and enjoy the rest of the week.

Most grateful,

[client's name]

Naturally, I was tickled pink at this. I sent it around to the rest of the team, and replied:

"Hi [client],

Thank you so much! Yes, it's 'only doing my job', but I'm always happy to help you.

Thanks again. You've made my day.

Kind regards,
[me]"

We're not in this business to get compliments. More often, we get complaints and yelling people. It's nice to be appreciated.

Faith in humanity == Restored.

Congrats. People sometimes don't realize how far a few kind words can go.

Congrats!